REFUNDS
If for any reason you are not satisfied with any purchases you make from this site simply return your purchase within 14 days for a full refund – no questions asked. However please note that we cannot refund freight charges on delivery and return of goods.
GOODS DAMAGED IN TRANSIT
If your purchase is damaged in transit we will send you a “no charge” replacement, freight free. You will need to return the damaged product (or fragments which demonstrate reasonable evidence of damage in the case of international orders) to us for assessment.
METHOD OF REFUNDS
Jolly Gamer will refund to the payment method used during the initial purchase agreed between us.
HOW TO MAKE A RETURN
All we ask is that you print and fill in the Returns Form below, and return the product in its original condition with its packaging. We will also need a copy of your order confirmation record and goods receipt.
RETURNS INFORMATION
Please provide us with the information outlined below. This information must accompany all returns.
Personal Details
Name:
Company:
Street Address:
Town/Suburb:
County/State:
Postcode/ZIP:
Country:
Email Address:
Contact Phone: (_____)________________
Preferred Contact Time:
Product Details
Returned Item:
Receipt # :
Order Date:
Reason for return:
What would you like us to do?
a. Replace with another of the same product
b. Refund the cost of the item
Contact us by email at hello@jollygamer.co.uk